We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. This policy applies to all information collected through our website (www.impscrafts.com), and/or any related services, sales, marketing, or events (we refer to them collectively in this policy as the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect personal information that you voluntarily provide to us and information that is automatically collected when you use our Services.

​a) Personal Information You Provide to Us:

We collect personal information that you voluntarily provide to us when you:

  • ​Create an account on our website.
  • ​Place an order for any of our products.
  • ​Contact us with an inquiry through our contact form, email, or customer service.
  • ​Subscribe to our newsletter or marketing communications.
  • ​Participate in a promotion, survey, or giveaway.

​The personal information we collect may include the following:

  • ​Contact Information: Name, email address, postal address, and phone number.
  • ​Account Information: Username, password, and purchase history.
  • ​Payment Information: Payment card details (e.g., credit card number, CVC code, and expiration date). Please note: This information is typically processed directly by our third-party payment processors (e.g., Stripe, PayPal), and we do not store full payment card numbers on our servers.
  • ​Communications: Any information you provide when you communicate with us.

​b) Information Collected Automatically:

When you visit our website, we may automatically collect certain information about your device and browsing activity. This information may include:

​Information from Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

​Log and Usage Data: IP address, browser type and version, operating system, pages viewed, time spent on pages, and the dates/times of your visit.

​Device Data: Information about the computer or mobile device you use to access our Services, such as the hardware model, operating system, and device identifiers.

How We Use Your Information

We use the information we collect for various business purposes, including to:

​Legal Compliance: To comply with applicable laws, legal processes, and regulations.

​Process and Fulfill Your Orders: To manage your payments, ship your products, and provide you with order confirmations and updates.

​Provide Customer Support: To respond to your comments, questions, and requests.

​Communicate With You: To send you transactional information, including confirmations, invoices, technical notices, and security alerts.

​Marketing and Promotions: To send you promotional messages, newsletters, and other information that may be of interest to you, with your consent. You may opt-out of receiving these communications at any time.

​Improve Our Services: To analyze usage and trends to improve our website, products, and user experience.

​Security and Fraud Prevention: To protect our website and our customers from fraudulent transactions and other illegal activities.

How We Share Your Information

We do not sell your personal information. We may share your information with third parties in the following situations:

​With Your Consent: We may disclose your personal information for any other purpose with your consent.

​With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, email delivery, and website hosting. These providers are only given access to the information necessary to perform their functions and are contractually obligated to protect your data.

​For Legal Reasons: We may disclose your information if we are required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

​Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.

Data Security

We use a variety of administrative, technical, and physical security measures to help protect your personal information. We use Secure Sockets Layer (SSL) technology to encrypt sensitive information, such as your payment card details, during transmission. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security system is impenetrable.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax/revenue laws), resolve disputes, and enforce our legal agreements and policies.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • ​The right to access: You have the right to request copies of your personal data.
  • ​The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • ​The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • ​The right to opt-out of marketing communications: You can unsubscribe from our marketing email list at any time by clicking on the “unsubscribe” link in the emails that we send.

​To exercise these rights, please contact us using the contact information provided below.

Children’s Policy

Our Services are not intended for use by children under the age of 13 [Note: or 16 in some jurisdictions, like the EU]. We do not knowingly collect personally identifiable information from children under this age. If you become aware that a child has provided us with personal information, please contact us immediately.

Third-party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@impscrafts.com