Thank you for shopping with us! We want you to love your purchase, but if something isn’t right, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

Non-returnable items include:

  • Gift cards
  • Downloadable software or digital products
  • Personalized/custom items (unless defective or damaged)
  • Final sale or clearance items

How to Initiate a Return

To begin a return, contact us at support@impscrafts.com with your order number and reason for the return. We’ll respond within 1–2 business days with next steps.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We replace items only if they are defective or damaged. For exchange requests, please email us at support@impscrafts.com with your order number and photos of the issue.

Late or Missing Refunds

If you haven’t received your refund:

  • First check your bank or credit card statement
  • Then contact your bank or card provider (some delays may occur)
  • Still no refund? Contact us at support@impscrafts.com and we’ll help investigate

Need help?

Contact us at support@impscrafts.com for questions related to refunds and returns.